• Passenger assistance is provided to customer's, curb-to-curb or door-to- door upon request. This means drivers may escort customer from main entrance door of origin to main entrance door of destination. Drivers cannot provide assistance if there is more than one step (i.e. curb)to be maneuvered.
• Drivers are strictly prohibited from entering passenger's homes.
• Service animals are permitted to accompany individuals with disabilities in vehicles, please make the dispatcher aware when scheduling your trip.
• A trip should be cancelled at least two hours before the scheduled pick up time.
• The "on-time" service window means the driver can arrive fifteen minutes before or after the scheduled pick up time.
• No-show passengers are charged the entire amount of the trip. Three no-shows within a 30 day period and the failure to pay for those trips, will result in new reservations not being accepted.
• Unruly passengers with disruptive, abusive or argumentative behavior will not be tolerated and actions may result in suspension of service.
• Children under 8 years old and under 4 feet 9 inches must ride in a booster seat.